Shipping Policy
Shipping Methods
UK orders are shipped via Royal Mail. All international orders are fulfilled either via Royal Mail or via Teleship using trusted local courier partners. We do not deliver to PO boxes.
Processing Times
In-stock items are dispatched within 3 working days. Pre-order and made-to-order items require up to 4 weeks for production before dispatch. Please note that estimated delivery times begin from the date of dispatch. Orders containing both in-stock and pre-order items may be split into separate shipments.
Shipping Costs & Estimated Delivery Times
| Destination | Service | Cost | Est. Delivery |
|---|---|---|---|
| 🇬🇧 United Kingdom | Standard | Free | 10–15 working days |
| 🇬🇧 United Kingdom | Express | £15 | 3–6 working days |
| 🇪🇺 Europe | Standard | £15 | 10–15 working days |
| 🇪🇺 Europe | Express | £30 | 5–8 working days |
| 🇺🇸 USA + 🇨🇦 Canada | Standard | £20 | 6–13 working days |
| 🇦🇺 Australia & 🇳🇿 New Zealand | Standard | £20 | 10–15 working days |
| 🌍 Rest of World | Standard | £30 | 10–15 working days |
Import Duties & Taxes
Duties and taxes are collected at checkout (Delivered Duty Paid) for the following destinations, for orders placed on or after 16 March 2026:
- European Union (EU27)
- United States (US)
- Canada (CA)
- Australia (AU)
- New Zealand (NZ)
- Singapore (SG)
- Hong Kong (HK)
Orders placed before 16 March 2026 were not charged duties and taxes at checkout. If your order is currently pending with customs or you have been asked to pay charges upon delivery, this is in line with the policy at the time of your purchase.
UK Orders: No import duties or taxes apply as we are based in the UK.
Note for US customers: As of August 2025, all orders shipped to the United States are subject to duties and taxes at checkout, regardless of order value. This applies to all shipments and there is no minimum threshold.
Rest of World: For all other destinations, duties and taxes are the responsibility of the customer upon delivery.
Order Tracking
A tracking number will be sent to you by email once your order has been dispatched.
Delays & Liability
We cannot guarantee specific delivery dates. Delays may occur due to carrier schedules, customs processing, or circumstances beyond our control. We are not liable for such delays.
Cancellations & Returns
Cancellations must be requested by email within 12 hours of placing your order. Please refer to our Returns Policy for full details on exchanges and returns.
Contact Us
For any shipping enquiries, please contact us at help@piccolashoes.com.
For further details, please refer to our Frequently Asked Questions.
